Help and support

Get back to the job.

Most BoshDone work happens entirely on your device. Start with the steps below, or email TheAppDevs_Team if the problem continues.

Email support

Camera or photo import

  1. Open the relevant area, item or task and choose the camera action again.
  2. If permission was denied, use the on-screen route to Android App info and allow Camera.
  3. You can continue without camera access and use Android's photo picker to import an image instead.
  4. Check that the device has enough free storage before a large import.

PDF reports and sharing

  1. Review the audience, layout, image quality and included customer-facing notes before generating a revision.
  2. Choose Share only when the report preview is correct.
  3. Select the receiving app from Android's share sheet. BoshDone cannot confirm whether another app delivered or opened the file.
  4. If sharing fails, save a local copy and try a different receiving app.

Backup and moving device

  1. In BoshDone Settings, choose Export complete backup.
  2. Choose a destination you control. If you set a backup password, keep it somewhere safe; it cannot be recovered.
  3. On the destination device, install BoshDone, choose Restore backup and select the file.
  4. Review the replacement warning before replacing any records. A BoshDone backup does not restore the Google Play Pro entitlement; use Restore purchase separately.

Important: uninstalling, clearing app storage or losing the device can remove records that were not exported.

Purchase or restore Pro

  1. Confirm that Google Play is signed in to the account that made the purchase.
  2. Connect to the internet, open BoshDone Settings, then open the one-time upgrade screen.
  3. Choose Restore purchase and allow Google Play to finish checking ownership.
  4. If a refund or revocation occurred while offline, access changes after the next successful Play ownership check.

Payment methods, receipts and refund requests are managed by Google Play. Existing job records and exports are not deleted when Pro is unavailable.

The replacement app package com.boshdone.app is a separate Google Play app from the original io.github.w1llb1984.boshdone. A purchase in the original app does not automatically transfer to the replacement. If you previously bought Pro, contact support with your Play order reference before paying again. Do not send your payment-card details or purchase token.

App lock

The optional lock uses Android's biometric or device-credential prompt. Set up a supported screen lock in Android first. If authentication is unavailable, check the device's security settings and reopen BoshDone.

The lock protects the interface from casual access; it is not a separately encrypted database.

Delete local data

Delete individual jobs from within BoshDone where available. To remove all local app data, use Android Settings → Apps → BoshDone → Storage → Clear storage, or uninstall the app.

Clearing storage or uninstalling is destructive. Export a backup first if you need the records. Previously exported or shared copies must be deleted from their destinations separately.

Still need help?

Contact TheAppDevs_Team

Email w1lljsb84@gmail.com with your Android version, BoshDone version, what you expected and what happened. Do not send customer photos, addresses, names, backup files, purchase tokens, reviewer codes or passwords unless they are strictly necessary and you are authorised to disclose them.

For details about local storage, Google Play Billing and deletion, read the BoshDone privacy policy.